NOAA Customer Surveys

Forms and Documents

Document Name	Status
Groundfish SAFE Economic Status Report - customer satisfaction Form	New
Digital Coast Web Site User Survey Form	New
NWS Hazards Terminology Survey Form	New
NOAA Geostationary Operational Environmental Satellites – R Series (GOES-R) Program Product and Service Survey Form	New
NOAA Coastal Services Center Training Evaluation Form	New
Navigation Services Charting Satisfaction Survey Form and Instruction	New
Coastal Services Center Technical Assistance Customer Satisfaction Survey Form and Instruction	New
Jason-2 Customer Feedback Survey Form	New
Water Life Games Study - teacher evaluation survey Form	New
Aquatic Nuisance Species Experts List Survey Form	New
Voices of the Bay Curriculum - Survey of those Downloading Form	New
National Geodetic Survey (NGS) County Scorecard (5th phase) Form	New
NESDIS Satellite Analysis Branch Tropical Team Products and Services Customer Survey Form	New
Coastal Services Center Products and Services Evaluation Form and Instruction	New
2010 Chart Users Survey Form and Instruction	New
Land Cover Atlas Evaluation Form and Instruction	New
Marine Spatial Planning Web Site Survey Form	New
Ocean Today Kiosk Program Visitor Survey Form	New
National Ocean Service Chart Users Survey 2009 Form and Instruction	New
NESDIS Office of Satellite Data Processing and Distribution - National/Naval Ice Center Customer Feedback Survey Form and Instruction	Unchanged
NESDIS Washington Volcanic Ash Advisory Center Products and Services Customer Survey Form and Instruction	Unchanged
(NESDIS) Data Center Customer Satisfaction Survey Form and Instruction	Unchanged
NOS National Geodetic Survey County Scorecard, Phase 3 Form and Instruction	Unchanged
NOS Coastal Services Center - Coastal Decision-Support Tool, Data and Information Resource, and Technical Assistance Customer Survey Form and Instruction	Unchanged
NOS Chart Users Survey Form and Instruction	Removed
OAR - Ocean Surface Current Analyses – Real Time Data Feedback Request Form Form and Instruction	Unchanged
Oceanic and Atmospheric Research (OAR) - Tropical Atmosphere Ocean Array Web Data Distribution Form and Instruction	Unchanged
NWS International Flight Folder Documentation Form and Instruction	Unchanged
NWS National Climatic Data Center - North American Drought Monitor Form and Instruction	Unchanged
NWS Experimental Products/Services Survey Form and Instruction	Unchanged
NOAA Website Customer Survey (NWS) Form and Instruction	Unchanged
NOAA Website Customer Satisfaction Survey Form and Instruction	Unchanged
Change Justification for 0648-0342.pdf Justification for No Material/Nonsubstantive Change	2009-02-26
OCS supp questions 3109rjb(7)_revised.pdf Supplementary Document	2009-02-26

IC Document Collections

IC ID	Document Title	Status
200264	Groundfish SAFE Economic Status Report - customer satisfaction Form	New
199785	Digital Coast Web Site User Survey Form	New
199715	NWS Hazards Terminology Survey Form	New
199659	NOAA Geostationary Operational Environmental Satellites – R Series (GOES-R) Program Product and Service Survey Form	New
199071	NOAA Coastal Services Center Training Evaluation Form	New
197841	Navigation Services Charting Satisfaction Survey Form and Instruction	New
197120	Coastal Services Center Technical Assistance Customer Satisfaction Survey Form and Instruction	New
197058	Jason-2 Customer Feedback Survey Form	New
195993	Water Life Games Study - teacher evaluation survey Form	New
195034	Aquatic Nuisance Species Experts List Survey Form	New
194855	Voices of the Bay Curriculum - Survey of those Downloading Form	New
194138	National Geodetic Survey (NGS) County Scorecard (5th phase) Form	New
193122	NESDIS Satellite Analysis Branch Tropical Team Products and Services Customer Survey Form	New
192731	Evaluation of NWS Twin Cities, MN Products and Services Other-cover letter	New
192638	Coastal Services Center Products and Services Evaluation Form and Instruction	New
192487	Coastal Services Center Products and Services Evaluation Instruction	New
192325	2010 Chart Users Survey Form and Instruction	New
191983	Land Cover Atlas Evaluation Form and Instruction	New
191693	Marine Spatial Planning Web Site Survey Form	New
190043	Ocean Today Kiosk Program Visitor Survey Form	New
188187	National Ocean Service Chart Users Survey 2009 Form and Instruction	New
185517	NESDIS Office of Satellite Data Processing and Distribution - National/Naval Ice Center Customer Feedback Survey Form and Instruction	Unchanged
185516	NESDIS Washington Volcanic Ash Advisory Center Products and Services Customer Survey Form and Instruction	Unchanged
185515	(NESDIS) Data Center Customer Satisfaction Survey Form and Instruction	Unchanged
185510	NOS National Geodetic Survey County Scorecard, Phase 3 Form and Instruction	Unchanged
185509	NOS Coastal Services Center - Coastal Decision-Support Tool, Data and Information Resource, and Technical Assistance Customer Survey Form and Instruction	Unchanged
185508	NOS Chart Users Survey Form and Instruction	Removed
185507	OAR - Ocean Surface Current Analyses – Real Time Data Feedback Request Form Form and Instruction	Unchanged
185506	Oceanic and Atmospheric Research (OAR) - Tropical Atmosphere Ocean Array Web Data Distribution Form and Instruction	Unchanged
185505	NWS International Flight Folder Documentation Form and Instruction	Unchanged
185504	NWS National Climatic Data Center - North American Drought Monitor Form and Instruction	Unchanged
185503	NWS Experimental Products/Services Survey Form and Instruction	Unchanged
185502	NOAA Website Customer Survey (NWS) Form and Instruction	Unchanged
185500	NOAA Website Customer Satisfaction Survey Form and Instruction	Unchanged

ICR Details

OMB Control No: 0648-0342	ICR Reference No: 200902-0648-008
Status: Historical Active	Previous ICR Reference No: 200806-0648-020
Agency/Subagency: DOC/NOAA	Agency Tracking No:
Title: NOAA Customer Surveys
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 03/10/2009
	Date Received in OIRA: 03/03/2009
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2011	12/31/2011	12/31/2011
Responses	80,000	0	59,100
Time Burden (Hours)	9,000	0	4,196
Cost Burden (Dollars)	0	0	0

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Abstract: This is a request for increase in available burden hours for this collection, as well as to submit a new IC, NOS Chart Users Survey 2009 (also deleting the previous NOS Chart Users Survey approved in 2005).

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 20256	04/15/2008
30-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 43405	07/25/2008
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 33

IC Title	Form No.	Form Name
NWS Experimental Products/Services Survey	NA	NWS Experimental Products/Services Survey
Marine Spatial Planning Web Site Survey	NA	Marine Spatial Planning Web Site User Survey
Coastal Services Center Products and Services Evaluation	NA	Coastal Service Center Products and Services Evaluation
Oceanic and Atmospheric Research (OAR) - Tropical Atmosphere Ocean Array Web Data Distribution	NA	Oceanic and Atmospheric Research (OAR) - Tropical Atmosphere Ocean Array Web Data Distribution
NOAA Website Customer Satisfaction Survey	NA	NOAA Website Customer Satisfaction Survey
Coastal Services Center Products and Services Evaluation	NA	Coastal Services Center Products and Services Evaluation
National Ocean Service Chart Users Survey 2009	NA	Chart Users Survey 2009
NESDIS Washington Volcanic Ash Advisory Center Products and Services Customer Survey	NA	NESDIS Washington Volcanic Ash Advisory Center Products and Services Customer Survey
Aquatic Nuisance Species Experts List Survey	NA	Aquatic Nuisance Species Task Force & NOAA Restoration Center
Land Cover Atlas Evaluation	NA	Land Cover Atlas Evaluation
Voices of the Bay Curriculum - Survey of those Downloading	NA	Voices of the Bay Curriculum - Questions
NOS National Geodetic Survey County Scorecard, Phase 3	NA	NOS National Geodetic Survey County Scorecard, Phase 3
Evaluation of NWS Twin Cities, MN Products and Services	NA	Evaluation of NWS Twin Cities, MN Products and Services
NWS International Flight Folder Documentation	NA	International Flight Folder Documentation Survey
Ocean Today Kiosk Program Visitor Survey	NA	Ocean Today Kiosk Visitor Survey
Jason-2 Customer Feedback Survey	NA	Jason-2 Customer Feedback Questions
NOAA Geostationary Operational Environmental Satellites – R Series (GOES-R) Program Product and Service Survey	NA	NOAA Geostationary Operational Environmental Satellites � R Series (GOES-R) Program Product and Service Survey
NESDIS Satellite Analysis Branch Tropical Team Products and Services Customer Survey	NA	Satellite Analysis Branch Tropical Team Products and Services Customer Survey
Water Life Games Study - teacher evaluation survey	NA, NA	Waterlife Games Study Teacher Evaluation Questions ,   Waterlife Game Study Measures
NOS Chart Users Survey	NA	NOS Chart Users Survey
OAR - Ocean Surface Current Analyses – Real Time Data Feedback Request Form	NA	OAR - Ocean Surface Current Analyses � Real Time Data Feedback Request Form
NWS National Climatic Data Center - North American Drought Monitor	NA	North American Drought Monitor Survey
2010 Chart Users Survey	NA	2010 Chart Users Survey
NWS Hazards Terminology Survey	NA	NWS Hazards Terminology Survey
NOAA Coastal Services Center Training Evaluation	NA	NOAA Coastal Services Center Training Evaluation
National Geodetic Survey (NGS) County Scorecard (5th phase)	NA	NGS County Scorecard
NESDIS Office of Satellite Data Processing and Distribution - National/Naval Ice Center Customer Feedback Survey	NA	NESDIS Office of Satellite Data Processing and Distribution - National/Naval Ice Center Customer Feedback Survey
NOAA Website Customer Survey (NWS)	NA	NWS Web Site Customer Satisfaction Survey
Navigation Services Charting Satisfaction Survey	NA	Navigation Services Chartering Satisfaction Survey (and introductory emails)
Digital Coast Web Site User Survey	NA	Digital Coast Web Site Survey
(NESDIS) Data Center Customer Satisfaction Survey	NA	NESDIS Data Centers Customer Satisfaction Survey
NOS Coastal Services Center - Coastal Decision-Support Tool, Data and Information Resource, and Technical Assistance Customer Survey	NA	NOS Coastal Services Center - Coastal Decision-Support Tool, Data and Information Resource, and Technical Assistance Customer Survey
Groundfish SAFE Economic Status Report - customer satisfaction	NA	AFSC Groundfish SAFE Economic Reports Customer Survey
Coastal Services Center Technical Assistance Customer Satisfaction Survey	NA	CSC Technical Assistance Customer Satisfaction Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	80,000	59,100	0	0	20,900	0
Annual Time Burden (Hours)	9,000	4,196	0	0	4,804	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Approval is being requested for a new IC, with an estimated 1500 responses and 250 hours, replacing the responses and burden for a previous, similar survey. The difference between the previously approved and currently requested responses and hours has been added in order to be able to request additional ICs when needed, and have a burden ceiling to accomodate them - per ROCIS instructions.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/03/2009

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