Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
NAL@ED Grantee Technical Assistance Feedback Form Form	New
EDE Survey 2020 Form	New
(IES) FY2020 IES Annual Principal Investigators (PI) Meeting Feedback Survey Form and Instruction	New
CAPRA Conferece Feedback Survey Form	New
Magnet Schools Assistance Program Form and Instruction	New
NAL@ED Grantee Technical Assistance Feedback Form Form	New
Sitemap Testing Questions and Tasks Form and Instruction	New
Digital & Customer Care Platform & Services Design Research Screener Question Pool Form and Instruction	New
FY2019 IES Annual Principal Investigators (PI) Meeting Feedback Survey Form and Instruction	New
OCTAE LINCS CLS Survey and IES Feedback Survey on FY 2019 Request for Applications (RFA) Form and Instruction	New
Customer satisfaction survey for soliciting feedback on technical assistance (TA) provided to NAL@ED grantees Form and Instruction	New
The Performance Review SEA Customer Service Survey Form and Instruction	New
TA Feedback Form Form	New
FY2018 IES Annual Principal Investigators (PI) Meeting Feedback Survey Form	New
60_Day_Federal_Register_Notice.pdf Supplementary Document	2017-06-06
Generic Customer Survey (Reader Extended).pdf Supplementary Document	2017-06-06
1880-0542 Part B.doc Supporting Statement B	2017-06-06
1880-0542_suppstatpta.docx Supporting Statement A	2017-06-06

IC Document Collections

IC ID	Document Title	Status
241706	NAL@ED Grantee Technical Assistance Feedback Form Form	New
241607	IES Modernization Interviews and Surveys – Phase 2 Other-IES Modernization P2	New
241505	WWC Interviews with K-12 Education Leaders Other-Protocol	New
240770	IES Modernization Interviews and Focus Groups Other-Interviews and Focus Groups	New
240729	EDE Survey 2020 Form	New
239986	LINCS Community Discussion Group Survey Other-survey	New
239981	Digital & Customer Care Platform & Services Design Research Screener Question Pool - dScout Additional Other-Screener Questions	New
239561	National Education Technology Plan 2020 Comment Form Other-Comment Form	New
238879	(IES) FY2020 IES Annual Principal Investigators (PI) Meeting Feedback Survey Form and Instruction	New
238708	Small, Rural School Achievement Application Customer Feedback Survey Other-Survey	New
238326	Digital & Customer Care Platform & Services Design Research Screener Question Pool - dScout Questions Other-dScout Screener Questions	New
238012	Feedback Survey on IES FY 2020 Request for Applications (RFAs) Other-customer survey	New
237366	T4PA SEA NA Focus Group Protocol Other-Focus Group Protocol	New
237259	CAPRA Conferece Feedback Survey Form	New
237082	IES Seeking Researchers Working with Adults with Low Basic Skills Other-Online Survey	New
236922	Magnet Schools Assistance Program Form and Instruction	New
235852	NAL@ED Grantee Technical Assistance Feedback Form Form	New
235840	National Assessment of Educational Progress (NAEP) 2015 National Indian Education Study (NIES) Report Focus Group Other-interview protocol	New
235644	Sitemap Testing Questions and Tasks Form and Instruction	New
235641	Digital & Customer Care Platform & Services Design Research Screener Question Pool Form and Instruction	New
235588	Beginning Postsecondary Students Longitudinal Study 2012/17 (BPS:12/17) Restricted-Use File (RUF) User Survey 2019-20 Other-User survey	New
234508	FY2019 IES Annual Principal Investigators (PI) Meeting Feedback Survey Form and Instruction	New
233717	National Assessment of Educational Progress (NAEP) NAEPQ Giving Back Website 2018 Focus Groups Other-Interview Protocol	New
233710	Federal Committee on Statistical Methodology (FCSM) Integrated Data Product Documentation Customer Feedback (IDPF) Revision Other-Instrument and Communication Materials	New
233431	OCTAE LINCS CLS Survey and IES Feedback Survey on FY 2019 Request for Applications (RFA) Form and Instruction	New
233046	EDCAPS/G5 Customer Survey Other-web survey	New
232922	Federal Committee on Statistical Methodology (FCSM) Integrated Data Product Documentation Customer Feedback (IDPF) 2018 Other-Feedback	New
231348	Customer satisfaction survey for soliciting feedback on technical assistance (TA) provided to NAL@ED grantees Form and Instruction	New
231257	State Support Network Interview Protocol Other-Focus Group/Interview Protocol/Script	New
230231	The Performance Review SEA Customer Service Survey Form and Instruction	New
229821	TA Feedback Form Form	New
229801	(OCO) Education Quality Feedback Focus Group Other-Focu Group	New
229540	ED Data Express Survey Other-ED Data Express Survey	New
229388	FY2018 IES Annual Principal Investigators (PI) Meeting Feedback Survey Form	New
228152	(OCR) Customer Survey Other-Survey	New

ICR Details

OMB Control No: 1880-0542	ICR Reference No: 201706-1880-001
Status: Historical Active	Previous ICR Reference No: 201406-1880-001
Agency/Subagency: ED/OM	Agency Tracking No: 1795.70
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 07/28/2017
	Date Received in OIRA: 07/18/2017
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2020	36 Months From Approved	07/31/2017
Responses	450,000	0	450,000
Time Burden (Hours)	225,000	0	225,000
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 16172	04/03/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 27702	06/16/2017
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 35

IC Title	Form No.	Form Name
Federal Committee on Statistical Methodology (FCSM) Integrated Data Product Documentation Customer Feedback (IDPF) Revision
IES Modernization Interviews and Surveys – Phase 2
WWC Interviews with K-12 Education Leaders
National Education Technology Plan 2020 Comment Form
State Support Network Interview Protocol
Federal Committee on Statistical Methodology (FCSM) Integrated Data Product Documentation Customer Feedback (IDPF) 2018
Digital & Customer Care Platform & Services Design Research Screener Question Pool	N/A	N/A
(IES) FY2020 IES Annual Principal Investigators (PI) Meeting Feedback Survey	N/A	FY 20 Principal Investigators Meeting Survey
IES Modernization Interviews and Focus Groups
(OCR) Customer Survey
CAPRA Conferece Feedback Survey	N/A	CAPRA Conference Feedback Survey
Small, Rural School Achievement Application Customer Feedback Survey
ED Data Express Survey
National Assessment of Educational Progress (NAEP) NAEPQ Giving Back Website 2018 Focus Groups
OCTAE LINCS CLS Survey and IES Feedback Survey on FY 2019 Request for Applications (RFA)	NA, NA, NA	LINCS Listening Session Survey Questions ,   Feedback Survey IES FY19 RFA 84.305A ,   Feedback Survey IES FY 19 RFA 84.324A
Beginning Postsecondary Students Longitudinal Study 2012/17 (BPS:12/17) Restricted-Use File (RUF) User Survey 2019-20
National Assessment of Educational Progress (NAEP) 2015 National Indian Education Study (NIES) Report Focus Group
NAL@ED Grantee Technical Assistance Feedback Form	N/A	N/A
Sitemap Testing Questions and Tasks	N/A	N/A
TA Feedback Form	N/A	TA Feedback Survey
LINCS Community Discussion Group Survey
NAL@ED Grantee Technical Assistance Feedback Form	N/A	N/A
FY2018 IES Annual Principal Investigators (PI) Meeting Feedback Survey	N/A	FY 2018 IES Principal Investigators Meeting Survey
Customer satisfaction survey for soliciting feedback on technical assistance (TA) provided to NAL@ED grantees	NA	OIE NAL@ED TA Survey
IES Seeking Researchers Working with Adults with Low Basic Skills
Feedback Survey on IES FY 2020 Request for Applications (RFAs)
Digital & Customer Care Platform & Services Design Research Screener Question Pool - dScout Questions
Digital & Customer Care Platform & Services Design Research Screener Question Pool - dScout Additional
EDE Survey 2020	N/A	ED Data Express Feedback Survey
(OCO) Education Quality Feedback Focus Group
The Performance Review SEA Customer Service Survey	NA	OSS Performance Review Customer Service Survey
EDCAPS/G5 Customer Survey
FY2019 IES Annual Principal Investigators (PI) Meeting Feedback Survey	N/A	FY2019 IES Annual Principal Investigators (PI) Meeting Feedback Survey
Magnet Schools Assistance Program	N/A, N/A	N/A ,   N/A
T4PA SEA NA Focus Group Protocol

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	450,000	450,000	0	0	0	0
Annual Time Burden (Hours)	225,000	225,000	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $24,500

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/18/2017

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