Improving Customer Experience (OMB Circular A–11, Section 280)

ICR 202408-2511-001

OMB: 2511-0001

Federal Form Document

⚠️ Notice: This information collection may be outdated. More recent filings for OMB 2511-0001 can be found here:

2024-09-17 - Revision of a currently approved collection

Forms and Documents

Document Name	Status
2511-0001 30 Day Notice (2024-16857).pdf Supplementary Document	2024-08-02
83c 2511-0001.pdf Justification for No Material/Nonsubstantive Change	2021-10-15
ICR Template_A11 Section 280 Clearance.docx Supplementary Document	2021-07-19
30 day FR A11 Section280.pdf Supplementary Document	2021-07-19
Revised Supporting Statement B for HUD_A 11 Section 280 Improving Customer Experience (F).docx Supporting Statement B	2024-08-02
Revised Supporting Statement A for HUD_A 11 Section 280 Improving Customer Experience (F) v 7 18 24.docx Supporting Statement A	2024-08-02

IC Document Collections

IC ID	Document Title	Status
267154	HUD Digital Experience Web Survey Other-Survey	Unchanged
266553	Office of Public Affairs – Bi-Weekly Stakeholder Briefing: Post Meeting Survey Other-Survey	Unchanged
265799	Partner/Intermediary Customer Survey Other-Survey	Unchanged
265310	HUD FHA Resource Center Surveys Other-suvery	Unchanged
264343	Engaging with FHEO in the Discrimination Complaint Process Survey Other-survey	Unchanged
261631	Waitlist Data Management and Burden Improvement at HUD: Prototype Testing Other-Survey	Unchanged
260377	HUD REAC NSPIRE Inspection Survey Other-Survey	Unchanged
259771	FHEO Filing a Complaint Case Completed Survey Other-Survey	Unchanged
259770	FHEO Filing a Complaint Pop Up Survey Other-Survey	Unchanged
259769	FHEO Filing a Complaint Behavioral Intercept Survey Other-Survey	Unchanged
259768	FHEO Filing a Complaint Web Page Survey Other-Survey	Unchanged
259690	Waitlist Data Management and Burden Improvement at HUD Other-Survey	Unchanged
259447	Waitlist Data Management and Burden Improvement at HUD Other-Contacts	Unchanged
258846	HUBC Students Homeownership Community Interview Other-Question and Conversation Guide	Unchanged
258844	Historically Black College and University (HBCU) Students Community Homeownership Survey Other-Survey	Unchanged
257950	Waitlist date Management and Burden Improvement at HUD Other-Email Invitations	Unchanged
251988	HUD Discrimination Complaints CX Research Other-Template	Unchanged
251987	FPM Website Experience Survey Other-Instrument	Unchanged
251985	FPM Interaction Survey Other-Instrument	Unchanged
251618	PAVE Website Survey Other-Screenshot	Unchanged
249981	HUD/Federal Housing Administration (FHA) - Santa Ana Homeownership Center Survey Other-Survey	Unchanged
249980	HUD/Federal Housing Administration (FHA) - FHA Resource Center Survey Other-Surv ey	Unchanged
249979	HUD/Federal Housing Administration (FHA) - Philadelphia Homeownership Center Survey Other-Survey	Unchanged
249978	HUD's National Servicing Center (internal) Survey Other-Survey	Unchanged
249977	HUD's National Servicing Center (external) Survey Other-Surveyy	Unchanged
249975	HUD Headquarters Survey Other-survey	Unchanged
249974	HUD's Federal Housing Administration's (FHA) FAQ Website Survey Other-survey	Unchanged
249966	HUD/Federal Housing Administration (FHA) - Denver Homeownership Center Survey Other-Survey	Unchanged
249965	HUD/Federal Housing Administration (FHA) - Atlanta Homeownership Center Survey Other-survey	Unchanged
249887	Equitable Engagement at HUD – Young Adult Listening Session Other-survey	Unchanged
249848	HUD Customer Experience (CX) Other-Survey	Unchanged
249760	Equitable Engagement at HUD – Credit-Related Barriers to Homeownership Other-Questionnaire	Unchanged

ICR Details