Mint Retail Survey 1525-0012

5

Retail survey

Intro:

Thank you for agreeing to complete our short survey. We value your feedback and would love to learn more about your purchase behavior and satisfaction with our retail store. Your responses will help us improve your experience and better meet your needs.

Q.1 What brought you into the United States Mint retail store today?

Please select one.

1	Browsing without the intent to make a purchase.	o
2	Looking to make a purchase for myself, but unsure which product.	o
3	Looking for a specific product to purchase for myself.	o
4	Looking to make a purchase as a gift, but unsure which product.	o
5	Looking for a specific product to purchase as a gift.	o
6	Returning a previously purchased product.	o
7	To see and touch a product I was already considering purchasing.	o
8	I am interested in coin collecting and wanted to learn more.	o
9	I am specifically looking for products on sale or discounted	o
10	Other (specify: _______)	o

Q.2 Is this your first visit to the United States Mint retail store today?

Yes	o
No	o

Q.3a Did you make a purchase today?

Yes	o
No	o

[Ask Q3a if Q3b=“No”]

Q.3b Why did you decide not to make a purchase today?

Q.4 Please rate your satisfaction with the United States Mint’s retail store on each of the following:

	Extremely Extremely Dissatisfied Satisfied	Not Applicable
	1 2 3 4 5 6	7
Retail sales representative you interacted with.	o o o o o o	o
Variety of products offered in store.	o o o o o o
Availability of products offered in store.	o o o o o o	o
Hours of operation (Monday through Friday; 10:00am – 4:00pm).	o o o o o o
Ease of finding the store.	o o o o o o
Layout of the store.	o o o o o o
Your overall experience in the store.	o o o o o o

Q.5a How likely are you to recommend United States Mint retail store to someone else?

	Not At Extremely All Likely Likely
	0 1 2 3 4 5 6 7 8 9 10
Likelihood to recommend to someone else	o o o o o o o o o o o

Q.5b Please tell us your reasons for giving this rating.

Thank you for participating in this survey.