ETA - CareerOneStop Customer Experience Form

Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) for the Department of Labor (DOL)

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1225-0093 can be found here:

Documents and Forms

Document Name Document Type
ETA - CareerOneStop Customer Experience Form Form and Instruction
ETA - CareerOneStop Customer Experience Form Form and Instruction
2023 API Customer Satisfaction Survey Questions 2023 API Customer Satisfaction Survey Questions OMB Approval 8_25_2023.docx touchpoints.app.cloud.gov/touchpoints/f67c621c/submit Form and Instruction
2023 API Customer Satisfaction Survey Questions 2023 API Customer Satisfaction Survey Questions OMB Approval 8_25_2023.docx touchpoints.app.cloud.gov/touchpoints/f67c621c/submit Form and Instruction
CareerOneStop API-ICR OMB Response August 2023 revised 8-24-2023_clean.docx Supplemental Supporting Statement IC Document
CareerOneStop API-ICR OMB Response August 2023 revised 8-24-2023_clean.docx Supplemental Supporting Statement IC Document
API Customer Satisfaction Email.docx Email Invitation with Survey Link IC Document
API Customer Satisfaction Email.docx Email Invitation with Survey Link IC Document

Information Collection (IC) Details

IC Title:	ETA - CareerOneStop Customer Experience Form	Agency IC Tracking Number:

IC Status: Unchanged

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form and Instruction	N/A	2023 API Customer Satisfaction Survey Questions	2023 API Customer Satisfaction Survey Questions OMB Approval 8_25_2023.docx	https://touchpoints.app.cloud.gov/touchpoints/f67c621c/submit	Yes	Yes	Fillable Fileable

Line of Business: Workforce Management

Subfunction: Training and Employment

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 3,000	Number of Respondents for Small Entity: 0

Affected Public: Private Sector	Private Sector: Not-for-profit institutions, Businesses or other for-profits

Percentage of Respondents Reporting Electronically: 100 %

	Requested	Previously Approved
Annual Number of Responses for this IC	3,000	3,000
Annual IC Time Burden (Hours)	150	150
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Supplemental Supporting Statement	CareerOneStop API-ICR OMB Response August 2023 revised 8-24-2023_clean.docx	09/05/2023
Email Invitation with Survey Link	API Customer Satisfaction Email.docx	09/05/2023

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.