CS-23-552 EITC Due Diligence Survey

Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions

CS-23-552 EITC Due Diligence Survey Attachment.xlsx

CS-23-552 EITC Due Diligence Survey

OMB: 1545-1432

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Survey Type Always On






Property
UAT:





Targeting Logic ex: URL, page path, parameter















Page / Q. # Include / Exclude Survey Text Required? Answer Type Answer Choices Condition Experience Cloud Field Notes







1
I am satisfied with the service I received from this training tool. Y Scale 1-5 Strongly agree







Agree







Neutral







Strongly disagree







Disagree


2
It took a reasonable amount of time to complete the training. Y Scale 1-5 Strongly agree







Agree







Neutral







Strongly disagree







Disagree


3
It was easy to understand the content in the training. Y Scale 1-5 Strongly agree







Agree







Neutral







Strongly disagree







Disagree


4
The knowledge checks improved my understanding of the Due Diligence Requirements. Y Scale 1-5 Strongly agree







Agree







Neutral







Strongly disagree







Disagree


5
Did you pass the exam? Y Radio Buttons Yes







No


6
How many times have you taken the exam? Y Radio Buttons 1







2







3 or more


7
Which of the following best describes your role? (Select all that apply.) Y Checkboxes Tax preparer







Enrolled agent







CPA







Tax consultant







Other (please specify) 7.1

7.1
What is your role? Please do NOT provide any personal information (name, Social Security number, etc.) in your response. N Text



8
Prior to taking the training, what contact have you had with the IRS about Due Diligence Requirements? (Select all that apply.) Y Checkboxes I have not been in contact with the IRS about Due Diligence Requirements.







I have received a notice or letter from the IRS.







I have called the IRS and spoken to a Customer Service Representative.







I have visited an IRS office.







I have used the IRS2GO Mobile App.







I have visited IRS.gov to research Due Diligence Requirements.


9
How did you hear about this training? Y Radio Buttons I received a link from a colleague.







I searched on IRS.gov.







I visited a tax forum.







Other (please specify) 9.1

9.1
How did you hear about this training? Please do NOT provide any personal information (name, Social Security number, etc.) in your response. N Text



10
What suggestions do you have to improve this training? Please do NOT provide any personal information (name, Social Security number, etc.) in your response. N Text



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