CS-24-560 Where's My Amended Return Customer Satisfaction Survey

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Experience Cloud Field

The Paperwork Reduction Act requires that the IRS display an OMB control number on all public information requests along with the address where you can send comments regarding the study. You are not required to respond unless a currently valid OMB approval number is displayed. The OMB number for this study is 1545-1432. If you have any comments regarding this study, please write to: IRS, Special Services Committee, SE:W:C. A. R:MP:T:M:S – Room 6129, 1111 Constitution Avenue, NW, Washington, DC 20224.

Please rate your agreement with the following statements about using the Where's My Amended Return tool today:

1

This interaction increased my trust in the IRS.

Y

Scale 1-5

1=Strongly Disagree 2=Disagree 3=Neutral 4=Agree 5=Strongly Agree

2

Include

I am satisfied with the service I received from the Where's My Amended Return tool.

Y

Scale 1-5

1=Strongly Disagree 2=Disagree 3=Neutral 4=Agree 5=Strongly Agree

3

My need was addressed.

Y

Scale 1-5

1=Strongly Disagree 2=Disagree 3=Neutral 4=Agree 5=Strongly Agree

3.1

Why was your need not addressed? Please do NOT provide any personal information (name, Social Security number, etc.) in your response.

N

Text

If Q3=1-2

4

It was easy to complete what I needed to do.

Y

Scale 1-5

1=Strongly Disagree 2=Disagree 3=Neutral 4=Agree 5=Strongly Agree

5

It took a reasonable amount of time to do what I needed to do.

Y

Scale 1-5

1=Strongly Disagree 2=Disagree 3=Neutral 4=Agree 5=Strongly Agree

6

I am satisfied with the helpfulness of the Where's My Amended Return tool.

Y

Scale 1-5

1=Strongly Disagree 2=Disagree 3=Neutral 4=Agree 5=Strongly Agree

7

What was the status of your amended return?

Y

Received Adjusted Completed I was not able to obtain the status

7.1

Why were you not able to obtain the status of your amended return? Please do NOT provide any personal information (name, Social Security number, etc.) in your response.

N

Text

If Q7=Not able

8

Include

I understand the status of my amended return.

Y

Scale 1-5

1=Strongly Disagree 2=Disagree 3=Neutral 4=Agree 5=Strongly Agree

8.1

Include

Why did you not understand the status of your amended return? Please do NOT provide any personal information (name, Social Security number, etc.) in your response.

N

Text

If Q7=1-2

9

What suggestions do you have to improve the Where's My Amended Return tool? Please do NOT provide any personal information (name, Social Security number, etc.) in your response.

N

Text