CS-24-569 Media and Publications Customer Satisfaction Survey - Business Taxpayers

Dear
I'm reaching out to ask you to participate in a survey for the purpose of improving the services we provide to
businesses.
We'd like to know your opinion regarding the resources available to you when preparing tax returns for your
business. In a few days, you'll receive a letter with a survey, which should take about 15 minutes to complete
with online or mail-in instructions.
Pacific Consulting Group, an independent research company, will administer the survey for us under the
authority of Internal Revenue Code (IRC) Section 7801. We authorized them to receive case information, and
they're legally compelled to protect it under the Privacy Act and IRC Section 6103. They'll send surveys,
collect data, and provide survey results to us without information that could trace a response back to a business
or case number. Your privacy will be protected to the extent of the law.
You can verify the authenticity of this survey and our contractor, Pacific Consulting Group, at irs.gov/css.
If you have questions about this survey, you can call Pacific Consulting Group at 844-817-3520 or e-mail
MPHelp@pcgsurveys.com.
Your participation is voluntary. Your opinions will help improve our service to you.
We are committed to improving service to every customer. Please help me in this effort by completing and
returning the survey as soon as possible.
Sincerely,

Victor Aledo
Victor Aledo
Director, IRS Media & Publications

L1_F13990, IRS Letter 4470 (Rev. 5-2024), Catalog Number 52904B