| Page / Q. # | Include / Exclude | Survey Text | Required? | Answer Type | Answer Choices | Condition | Experience Cloud Field | Notes | ||||||||||||||
| Please rate your agreement with the following statements about using the Document Upload Tool today: | ||||||||||||||||||||||
| 1 | This interaction increased my trust in the IRS. | Y | Scale 1-5 | 1=Strongly Disagree 2=Disagree 3=Neutral 4=Agree 5=Strongly Agree |
A-11 | |||||||||||||||||
| 2 | Include | I am satisfied with the service I received from the Document Upload Tool. | Y | Scale 1-5 | 1=Strongly Disagree 2=Disagree 3=Neutral 4=Agree 5=Strongly Agree |
A-11 | ||||||||||||||||
| 3 | My need was addressed. | Y | Scale 1-5 | 1=Strongly Disagree 2=Disagree 3=Neutral 4=Agree 5=Strongly Agree |
A-11 | |||||||||||||||||
| 3.1 | Why was your need not addressed? Please do NOT provide any personal information (name, Social Security number, etc.) in your response. | N | Text | If Q3=1-2 | ||||||||||||||||||
| 4 | It was easy to complete what I needed to do. | Y | Scale 1-5 | 1=Strongly Disagree 2=Disagree 3=Neutral 4=Agree 5=Strongly Agree |
A-11 | |||||||||||||||||
| 5 | It took a reasonable amount of time to do what I needed to do. | Y | Scale 1-5 | 1=Strongly Disagree 2=Disagree 3=Neutral 4=Agree 5=Strongly Agree |
A-11 | |||||||||||||||||
| 6 | Did your letter or notice have an access code? | Y | Radio Buttons | Yes No |
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| 7 | On a scale of 0 to 10, how likely are you to recommend this tool to a friend or someone you know? | Scale 0-10 | 0-10 | |||||||||||||||||||
| 8 | What suggestions do you have to improve the Document Upload Tool? Please do NOT provide any personal information (name, Social Security number, etc.) in your response. | N | Text | A-11 | ||||||||||||||||||
| Page / Q. # | Include / Exclude | Survey Text | Required? | Answer Type | Answer Choices | Condition | Experience Cloud Field | Notes | ||||||||||||||
| Please rate your agreement with the following statements about using the Document Upload Tool today: | ||||||||||||||||||||||
| 1 | This interaction increased my trust in the IRS. | Y | Scale 1-5 | 1=Strongly Disagree 2=Disagree 3=Neutral 4=Agree 5=Strongly Agree |
A-11 | |||||||||||||||||
| 2 | Include | I am satisfied with the service I received from the Document Upload Tool. | Y | Scale 1-5 | 1=Strongly Disagree 2=Disagree 3=Neutral 4=Agree 5=Strongly Agree |
A-11 | ||||||||||||||||
| 3 | My need was addressed. | Y | Scale 1-5 | 1=Strongly Disagree 2=Disagree 3=Neutral 4=Agree 5=Strongly Agree |
A-11 | |||||||||||||||||
| 3.1 | Why was your need not addressed? | Y | Checkboxes | Instructions were hard to follow. The information was confusing or missing. I couldn't find what I needed. The page was not relevant to my needs. Other |
If Q3=1-2 | |||||||||||||||||
| 3.2 | Why was your need not addressed? Please do NOT provide any personal information (name, Social Security number, etc.) in your response. | N | Text | If Q3.1=Other | ||||||||||||||||||
| 4 | It was easy to complete what I needed to do. | Y | Scale 1-5 | 1=Strongly Disagree 2=Disagree 3=Neutral 4=Agree 5=Strongly Agree |
A-11 | |||||||||||||||||
| 5 | It took a reasonable amount of time to do what I needed to do. | Y | Scale 1-5 | 1=Strongly Disagree 2=Disagree 3=Neutral 4=Agree 5=Strongly Agree |
A-11 | |||||||||||||||||
| 6 | What suggestions do you have to improve the Document Upload Tool? Please do NOT provide any personal information (name, Social Security number, etc.) in your response. | N | Text | A-11 | ||||||||||||||||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |