CS-25-237 Automated Chatbot Interaction Survey

6/18/25, 9:11 AM

Qualtrics Survey Software

Block 1

IRS Automated Chat Bot
Feedback

Thank you for choosing to participate in this voluntary 4-question survey about
your recent chat bot experience. Your feedback is valuable and will help us
improve our automated assistance. All answers will be kept anonymous to the
extent allowed by law. This survey is approved by the Office of Management and
Budget under OMB Control Number XXXX-XXXX.
To view the full Privacy Act and Paperwork Reduction Act Notice, please click
here.

Block 1 - All

IRS Automated Chat Bot
Feedback
https://irsresearch.gov1.qualtrics.com/Q/EditSection/Blocks/Ajax/GetSurveyPrintPreview?ContextSurveyID=SV_6QzRoYS0Q7z6ynY&ContextLibraryI…

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6/18/25, 9:11 AM

Qualtrics Survey Software

I am satisfied with the IRS Automated Chat Bot.
Strongly Agree
Agree
Neither Agree or Disagree
Disagree
Strongly Disagree

The IRS Automated Chat Bot was easy to use.
Strongly Agree
Agree
Neither Agree or Disagree
Disagree
Strongly Disagree

The IRS Automated Chat Bot helped me with my issue.
Strongly Agree
Agree
Neither Agree or Disagree
Disagree
Strongly Disagree

https://irsresearch.gov1.qualtrics.com/Q/EditSection/Blocks/Ajax/GetSurveyPrintPreview?ContextSurveyID=SV_6QzRoYS0Q7z6ynY&ContextLibraryI…

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6/18/25, 9:11 AM

Qualtrics Survey Software

For the following question, please do not include any personal information in your
response, such as names, addresses, phone numbers, Social Security numbers,
or details about family members. Share only your thoughts about the chatbot
experience.
Please tell us what you liked or disliked about the IRS Automated Chat Bot.

Powered by Qualtrics

https://irsresearch.gov1.qualtrics.com/Q/EditSection/Blocks/Ajax/GetSurveyPrintPreview?ContextSurveyID=SV_6QzRoYS0Q7z6ynY&ContextLibraryI…

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