Verint
Foresee proposed
Survey Questions
The Foresee Survey will be implemented with the following proposed questions. Some questions may contain bracketed text to allow for some small variability in the survey language and adapt to context-specific situations.
These questions are specific to the Verint Foresee survey. Responses are specifically used to compute the customer satisfaction scoring. Wording cannot be adjusted.
What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
How well does this site meet your expectations?
(1=Falls short, 10=Exceeds)
How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
Please rate the visual appeal of this site.
(1=Poor, 10=Excellent, Don't Know)
Please rate the balance of graphics and text on this site.
(1=Poor, 10=Excellent, Don't Know)
Please rate the readability of the pages on this site.
(1=Poor, 10=Excellent, Don't Know)
Please rate how quickly pages load on this site.
(1=Poor, 10=Excellent, Don't Know)
Please rate the consistency of speed from page to page on this site.
(1=Poor, 10=Excellent, Don't Know)
Please rate how completely the page content loads on this site.
(1=Poor, 10=Excellent, Don't Know)
Please rate how well the site is organized.
(1=Poor, 10=Excellent, Don't Know)
Please rate the options available for navigating this site.
(1=Poor, 10=Excellent, Don't Know)
Please rate how well the site layout helps you find what you need.
(1=Poor, 10=Excellent, Don't Know)
Please rate the ability to sort information by criteria that are important to you on this site.
(1=Poor, 10=Excellent, Don't Know)
Please rate the ability to narrow choices to find the information you are looking for on this site.
(1=Poor, 10=Excellent, Don't Know)
Please rate how well the features on the site help you find the information you need.
(1=Poor, 10=Excellent, Don't Know)
Please rate the thoroughness of information provided on this site.
(1=Poor, 10=Excellent, Don't Know)
Please rate how understandable this site’s information is.
(1=Poor, 10=Excellent, Don't Know)
Please rate how well the site’s information provides answers to your questions.
(1=Poor, 10=Excellent, Don't Know)
How likely are you to recommend CDC.gov to someone else?
(1=Very Unlikely, 10=Very Likely)
How likely are you to visit CDC.gov again in the future?
(1=Very Unlikely, 10=Very Likely)
These questions fall outside of the Model Questions above. Questions below are specific to CDC’s capture of customer feedback and understanding visitor needs.
Were you able to find what you were looking for?
Yes
No
Partially
What were
you looking for?
Were you
looking for information related to [INSERT TOPIC] today?
Did you find the information you were looking for?
Yes
No
[Did it take too long to find] what you were looking for?
Yes
No
Partially
[…]
Answer choices may be similar to the above
Select the primary issue you [experienced while trying to access or understand CDC content]:
The information was difficult to understand or needs to be in simpler language.
The website layout was confusing, making it hard to find specific information.
Some content or resources seemed outdated or inconsistent with other sources.
There were website problems such as broken links, slow loading times, or error messages.
Links often did not take me where I expected.
The website lacked information or resources on a specific health topic I was interested in.
None of the above/I did not experience any problems.
[…] Answer choices may be similar to the above
Did you call or are you planning to call CDC-INFO to help find the information you are looking for?
Yes
No
Maybe
I can [count on this agency to act in my best interests].
(1=Poor, 10=Excellent, Don't Know)
[…]
Answer choices may be similar to the above
I consider this agency [to be trustworthy].
(1=Poor, 10=Excellent, Don't Know)
[…]
Answer choices may be similar to the above
Based on this site visit, I consider this source of information [to be trustworthy].
(1=Poor, 10=Excellent, Don't Know)
[…] Answer choices may be similar to the above
How were
you planning to use [the information about THIS TOPIC]?
What kinds of information are you most interested in finding on CDC's website? (Please select all that apply)?
[INSERT
TOPICS]
Which of these brought you to cdc.gov today to learn about COVID-19? (Please choose your primary referral source.)
An email from CDC
Social media (e.g., Facebook, Twitter, YouTube, Instagram, etc.)
A CDC social media post, tweet, video, etc.
[…]
Answer choices may be similar to the above
Do you agree that the pages you read are clearly communicated?
Yes
No
Not Sure
Do you agree that the pages you read allow you to take action?
Yes
No
Not Sure
How would you describe your experience while visiting CDC.gov today? (Check all that apply)
Links often did not take me where I expected
Links were often difficult to understand
Too many links to choose from
[…]
Answer choices may be similar to the above
Please
describe your navigation difficulty
Which of the following best describes the [type of information] you were looking for?
[General information about the health topic selected]
[General information about symptoms, causes, risk factors, tests, or treatment]
[Data and statistics]
[Fact Sheets]
[…]
Answer choices may be similar to the above
I'm planning to use the information I found today for:
For my own health
For my children's health
For the health of my friend or family member
[…] Answer choices may be similar to the above
Based on the information I found, I am planning to make changes to my lifestyle or my family's lifestyle:
Strongly agree
Agree
Disagree
Strongly disagree
Not
applicable
On a scale of 1 to 5, with 1 being not at all useful and 5 being very useful, how useful is this information in helping you make decisions [to keep yourself from either catching or getting seriously sick from respiratory illnesses?]
(1=Not
Useful, 5=Very Useful, Don't Know)
I can count on this agency to act in my best interests.
Strongly agree
Agree
Disagree
Strongly disagree
Not
applicable
I consider this agency to be trustworthy.
Strongly agree
Agree
Disagree
Strongly disagree
Not
applicable
Based on this site visit, I consider this source of information to be trustworthy
Strongly agree
Agree
Disagree
Strongly disagree
Not applicable
How frequently do you use the CDC.gov site?
Daily
Weekly
Monthly
A couple times a year
About once a year
This is my
first time
Which of the following best describes you?
Individual interested in health
Traveler
Healthcare provider (physician, nurse, physician’s assistant, nurse practitioner, pharmacist, or other healthcare provider)
Public health agency employee or public health professional
[…]
Answer choices may be similar to the above
From what location are you accessing the CDC site today?
Home
Work
In transit
Other
How old are you?
19 or under
20-34 years old
35-49 years old
50-64 years old
65 or older
Prefer not
to answer
What is your race and/or ethnicity? Select all that apply and enter additional details in the spaces below.
American Indian or Alaska Native – Enter, for example, Navajo Nation, Blackfeet Tribe of the Blackfeet Indian Reservation of Montana, Native Village of Barrow Inupiat Traditional Government, Nome Eskimo Community, Aztec, Maya, etc.
Asian
Chinese
Vietnamese
Asian Indian
Korean
Filipino
Japanese
Enter, for example, Pakistani, Hmong, Afghan, etc.
Black or African
African American
Nigerian
Jamaican
Ethiopian
Haitian
Somali
Enter, for example, Trinidadian or Tobagonian, Ghanian, Congolese, etc.
Hispanic or Latino
Mexican
Cuban
Puerto Rican
Dominican
Salvadoran
Guatemalan
Enter, for example, Colombian, Honduran, Spaniard, etc.
Middle Eastern or North African
Lebanese
Syrian
Iranian
Iraqi
Egyptian
Israeli
Enter, for example, Moroccan, Yemeni, Kurdish, etc.
Native Hawaiian or Pacific Islander
Native Hawaiian
Tongan
Samoan
Fijian
Chamorro
Marshallese
Enter, for example, Chuukese, Palauan, Tahitian, etc.
White
English
Italian
German
Polish
Irish
Scottish
Enter,
for example, French, Swedish, Norwegian, etc.
What is the highest level of education you have completed?
High school or less
Some college
College degree
Advanced degree
Prefer not
to answer
Are you:
Mark all that apply.
Female
Male
Transgender,
non-binary, or another gender
If you could suggest one change to improve the CDC site, what recommendation would you make?
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | Verma, Rohit (CDC/IOD/OC) |
| File Modified | 0000-00-00 |
| File Created | 2025-05-19 |