[OADC] CDC Usability and Digital Content Testing

ICR 202505-0920-006

OMB: 0920-1050

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Justification for No Material/Nonsubstantive Change
2025-05-14
Supplementary Document
2022-05-13
Supplementary Document
2022-05-13
Supporting Statement B
2022-05-13
Supporting Statement A
2022-05-13
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ICR Details
0920-1050 202505-0920-006
Received in OIRA 202204-0920-013
HHS/CDC 0920-25-0112
[OADC] CDC Usability and Digital Content Testing
No material or nonsubstantive change to a currently approved collection   No
Regular 05/15/2025
  Requested Previously Approved
06/30/2025 06/30/2025
216,000 216,000
66,750 66,750
0 0

This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This Extension contains only minor edits. This change request revises questions to comply with E.O.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  87 FR 8259 02/14/2022
87 FR 29319 05/13/2022
Yes

127
IC Title Form No. Form Name
Participant Assessment of Science Integrity Branch (SIB) Trainings (2022-2024) 0920-1050 Training Assessment Form
American Indian, Alaska Native, Native Hawaiian Career Expo Post-Event Survey 0920-1050 American Indian, Alaska Native, Native Hawaiian Career Expo Post-Event Survey
Pilot Evaluation for Cervical Cancer Clinical Decision Support Tools 0920-1050 Usability Testing Script for CCSM CDS Interface
2023 Epidemic Intelligence Service (EIS) Conference and Match Feedback Surveys n/a, n/a 2023 EIS Conference Customer Service Feedback Survey ,   2023 EIS Match Customer Service Feedback Survey
2025 CDC Division of Workforce Development (DWD) Fellowship Webinar Customer Service Feedback Survey 0920-1050 (25CE) 2025 CDC Division of Workforce Development (DWD) Fellowship Webinar Customer Service Feedback Survey
American Indian, Alaska Native, Native Hawaiian Career Expo Post-Event Survey 0920-1050 American Indian, Alaska Native, Native Hawaiian Career Expo Post Event Survey
CDC Usability and Digital Content Testing 0920-1050 CDC USABILITY AND DIGITAL CONTENT TESTING Content Feedback-A/B Comparison-Design Feedback-Data Visualization Tests
CDC-INFO Web-based Satisfaction Survey for the Chatbot Tool & People Using Live Chat Service 0920-1050, 0920-1050, 0920-1050 2023 CDC-INFO Pilot Chatbot Customer Satisfaction Survey ,   2023 CDC-INFO Pilot Live Chat Customer Satisfaction Survey ,   CDC-INFO Pilot Live Chat Customer Satisfaction Survey - Page 2
Case Service Design: A Day in the Life Qualitative Study
Centers for Disease Control and Prevention (CDC) Vaccine Distribution and Administration Tracking (VDAT) Help Desk (HD) Customer Satisfaction (CSAT) Survey 0920-23AE CDC VDAT HD Customer Satisfaction Survey
Clinical Laboratory Partners Forum Meeting Evaluation Survey 2022 n/a CLPF Meeting Evaluation Survey
Clinical Laboratory Partners Forum Meeting Evaluation Survey 2024 0920-1050 2024 Clinical Laboratory Partners Forum Survey (24EN)
Clinical Practice Guideline Outreach and Communication Materials Feedback 0920-1050 Clinical Practice Guideline Outreach and Communication Materials Feedback
ETSB Customer Satisfaction Survey 0920-1050 Customer Satisfaction Survey
Electronic Federal Select Agent Program (eFSAP) Information System Survey 0920-1050 Customer Feedback Survey about the Electronic Federal Select Agent Program (eFSAP)
Electronic Import Permit Program (eIPP) Information System Survey 0920-1050-22HB Att1-eIPPSurvey
Focus Groups to identify pain points and opportunities in collecting, managing, and using data to inform the design of Building Blocks 0920-1050 Focus Group to Improve the Surveillance Data Lifecycle
Identifying customers' pain points and opportunities to collect, manage, and use data to inform the design of shared services between CDC and state, territorial, and local ph authoriities n/a Question Pool for CDC Foundation
Improving Services of Vaccination Rate Tracking among People Experiencing Homelessness (PEH) 0920-1050 Semi-Structured Discussion Guides - Improving Services of Vaccination Rate Tracking
My Family Health Portrait Cancer mobile application 0920-1050 My Family Health Portrait:Cancer Mobile Application Evaluation Question
My Family Health Portrait Usability Study 0920-1050, 0920-1050, 0920-1050, 0920-1050, 0920-1050, 0920-1050 Pre-Study Meeting ,   Week 1 Task Questions ,   Weeks 2-3 Task Questions ,   Weeks 4-5 Task Questions ,   Post-Study Interview ,   Recruitment Screener
My Mobility Product Testing Activities 0920-1050 Participant Screener (English Groups)
PHDI Geotagging Beta Survey 0920-1050 Screener & Geotagging Beta Survey
Project ECHO Biosafety Community of Practice: Registration and Follow-up Surveys 0920-1050 2022 ECHO Registration and Post-Session Survey Questions
Regulated Entity Technology Survey 0920-1050 User Experience Survey
Strategic Scholars Program Participant Feedback Survey 0920-1050 Strategic Scholars Program End-of -Cohort Survery
Strengthening Public Health Systems and Services through National Partnerships to Improve and Protect the Nation's Health CoAg 0920-1050 DMI Evaluation Survey_2022
Survey for Soliciting Feedback on National Healthcare Safety Network Education and Training Assessment 0920-1050 Education and Training Needs Assessment – Survey Questions _2024
Translating Evidence to Practice Implementation Tools for Preventing Overdose 0920-1050, 0920-1050 Recruitment Letter ,   Tools for Overdose Prevention Survey
[CGH] ADDIE Model Analysis 0920-23GW Interview Guide
[CGH] Shiriki Virtual Community Annual Planning Survey 0920-1050 Shiriki Protocol New Member_Webinar Feedback Form
[CLSR/DLS] Project ECHO Biosafety Community of Practice Demographic and Follow-up Surveys 0920-1050 2024 ECHO Survey - Demographic/Session/Follow-Up
[CPR] Annual Import Permit Program Survey (genIC) 0920-1050 Annual IPP Survey (External Users)
[CPR] NAC Statement of Responsibility (SOR) Survey 0920-24FX SOR Engagement Survey
[CPR] Post Visit Survey for Facility Evaluation of US National Authority for Containment of Poliovirus (NAC) Performance and Improvement n/a Post Site Visit Survey
[CPR] eFSAP information System Survey 0920-1050-2ED eFSAP Survey
[CPR]NAC Post-visit Survey 0920-25-0053 Post-site Survey
[CPR]ORR - Public Health Emergency Management (PHEM) Emerging Leadership Program (ELP) Training Feedback 0920-23HN Att1- PHEM ELP Training Feedback
[CSELS, 2022] 2023 CDC Epidemic Intelligence Service Candidate Feedback Survey None 2023 CDC Epidemic Intelligence Service Candidate Feedback Survey (screen shots)
[CSELS] 2023 CDC DWD Fellowship Webinar Customer Feedback Survey 0920-1050 2023 CDC DWD Fellowship Webinar Customer Service Feedback Survey Screenshots
[CSELS] 2023 CDC Science Ambassador Fellowship Exit Survey 0920-1050 2023 CDC Science Ambassador Fellowship Exit Survey
[CSELS] CLSR/DLS CLPF Meeting Evaluation Survey 2023 0920-23HI 02_CLPF Meeting Evaluation Survey_2023.09.25 in Qualtrics
[CSELS] CLSRDLS CDC OneLab Summit Evaluation 0920-1050 2023 OneLab Summit Feedback
[CSELS] ELI Fellowship End of Year Survey n/a, n/a ELI Fellow End of Year Survey ,   ELI Mentor End of Year Survey
[CSELS] Epi Info User Survey 0920-1050-23GH Att 1_Epi Info User Survey_Final
[CSELS] GenIC, "NBS Page Builder Demo User Feedback Survey 0920-1050-24DG 0920-1050 NBS User Feedback Survey_Att A
[CSELS] Project ECHO Biosafety Community of Practice: Registration and Follow-up Surveys (2022-2023) None 1) Registration Survey; 2) Post-Session Survey Questions; 3) CDC Biosafety ECHO Follow-up Surveys
[CSELS] Science Ambassador Fellowship (SAF) Summer Course Satisfaction Survey (2023) None CDC Science Ambassador Fellowship Summer Course Satisfaction Survey
[CSELS] Science Ambassador Regional Training Workshop 0920-23CE Att 1_0920-1050_2023_Sci_Amb_Rgnl_Training_Wkshp_Cust_Sat_Survey_subm
[CSELS] [PHIC] PH LEADS Post-training Evaluation (2023) 0920-23HO Att1_PH_LEADS_2023_0920-1050surveyword
[CSELS_DSL] APHL-CDC Career Pathways in Public Health Laboratory Science Program Surveys 0920-1050 APHL-CDC Fellowship/Internship/Genomic Data Internship Survey
[CSLS] Strategic Scholars Program Participant Feedback Survey 0920-23GD Attachment A - SSP Instrument Word Version
[CSTLTS] 2023 Public Health Improvement Training Attendee Reaction Surveys - Private Sector Attendees None, None, None, None Skill-Building Workshop Survey ,   Special Session Survey ,   Post-Event Survey for In-Person Attendees ,   Post-Event Survey for Virtual Attendees
[CSTLTS] 2023 Public Health Improvement Training Attendee Reaction Surveys - STLT Attendees None, None, None, None Skill-Building Workshop Survey ,   Special Session Survey ,   Post-Event Survey for In-Person Attendees ,   Post-Event Survey for Virtual Attendees
[CSTLTS] 2023 Public Health Improvement Training Reaction Surveys – Private Sector Attendees 0920-23EJ, 0920-23EJ, 0920-23EJ, 0920-23EJ AttachA_Instrument1_Skill-Building Workshop Survey _PHIT2023 ,   AttachB_Instrument2_Special Session Survey _PHIT2023 ,   AttachC_Instrument3_Post-Event Survey for In-Person Attendees_PHIT2023 ,   AttachD_Instrument4_Post-Event Survey for Virtual Attendees_PHIT2023
[GHC] Frontline Healthcare Workforce Strengthening Project n/a Post Session Feedback Form
[NCCDPHP] 2023 Annual Evaluators' Network Member Survey None 2023 Annual Evaluators' Network Member Survey
[NCCDPHP] 2024 Evaluators' Network, Member Survey n/a 2024 Evaluator Network Survey
[NCCDPHP] Cancer Screening Change Package Evaluation 0920-1050 Cancer Screening Change Package Evaluation Survey
[NCCDPHP] My Family Health Portrait Cancer mobile application 0920-1050 Family Health Profiles
[NCCDPHP] Prevention Research Centers (PRC) Program Technical Assistance Feedback Survey 0920-24AF TA Feedback Survey Instrument_0920-1050 GenIC
[NCCDPHP] Prevention Research Centers (PRC) Program Technical Assistance Feedback Survey n/a, n/a Survey Instrument CDC Team ,   Survey Instrument CDC PRC Program Team
[NCCDPHP] US Cancer Statistics Data Visualizations Tool -Government Sector 0920-1050-23GI USCS _GOV SECTOR
[NCCDPHP] USCS Data Visualizations Tool- Private Sector 0920-23GI Customer Service GenIC Clearance_USCS-DataViz_Private-Sector_Attachment-1
[NCCDPHP] User Feedback – U.S. Cancer Statistics Public Use Databases – Private Sector n/a, n/a Focus Group Interview Guide ,   Personal Interview Guide
[NCCDPHP] User Feedback – U.S. Cancer Statistics Public Use Databases – State Health Department n/a, n/a Focus Group Interview Guide ,   Personal Interview Guide
[NCEZID] 2024 Infection Prevention and Control Webinar Training Series - Post Event (Series) Feedback 0920-1050 Series Feedback Form
[NCEZID] 2024 Infection Prevention and Control Webinar Training Series - Post Event (Session) Feedback 0920-1050 Session Feedback Form
[NCIPC] Comprehensive Suicide Prevention (CSP) Evaluation Learning Network Questionnaire n/a CSP Feedback Questionnaire
[NCIPC] Core State Injury Prevention Program (Core SIPP) 0920-1050, 0920-1050 Group TA Feedback ,   Individual TA Feedback
[NCIPC] Essentials for Parenting Toddlers Customer Service Feedback 0929-1050, 0929-1050, 0929-1050, 0929-1050, 0929-1050, 0929-1050 Recruitment Screener - English ,   Focus Group Guide - English ,   Consent Form - English ,   Recruitment Screener - Spanish ,   Focus Group Guide - Spanish ,   Consent Form - Spanish
[NCIPC] Opioid Rapid Response Patient Absorption Interviews None Interview Protocol for Opioid Rapid Response Patient Absorption Interviews
[NCIPC] Special Emphasis Panel (SEP) Peer Review Evaluation
[NCIPC] Three-Month Survey: Module WB4518, Talking about Naloxone n/a Talking about Naloxone survey
[NCIPC] VetoViolence Training Satisfaction Survey 0920-1050 VetoViolence Training Satisfaction Survey and Informed Consent
[NCIPC] Violence Prevention Technical Assistance Center Participant Feedback Forms 0920-1050, 0920-1050, 0920-1050, 0920-1050 Participant Feedback Form for Group Learning Events ,   Participant Feedback Form for Peer Learning Communities ,   Recipient Feedback Form for Individual TA ,   Recipient Follow Up Form for Individual TA
[NCIRD] DEIA Mentorship Program 0920-1050, 0920-1050 DEIA Mentorship Program Post Program ,   DEIA Mentorship Program Pre Program
[OACD] CDC-INFO IVR Survey - Individual 25-0009, 25-0009 2025 CDC-INFO IVR Survey ENGLISH ,   2025 CDC-INFO IVR Survey SPANISH
[OADC] 2022 CDC Usability Testing and Digital Content Testing 0920-1050, 0920-25-0112 Usability Testing / Digital Content Testing Form (Moderated/Unmoderated) ,   CDC UX Digital Content Usability Testing
[OADC] CDC DDT Recipient Satisfaction Survey 0920-1050 CDC 1815/1817 Recipient Satisfaction Survey
[OADC] CDC Digital Content Customer Satisfaction Survey n/a Verint Foresee Survey Questions
[OADC] CDC Flu Usability Testing 0920-1050 CDC Flu Usability Survey
[OADC] CDC Taxonomy Testing
[OADC] CDC-INFO Web-based Satisfaction Survey 0920-25-0011, 0920-25-0011 2025 CDC-INFO Email Survey ENGLISH ,   2025 CDC-INFO Email Survey SPANISH
[OADPS] Feedback on Innovation Hub Training (2023) None, None, None, None, None Orientation Assessment Instrument ,   In-Person Post-Session Assessment Instrument ,   In-Person Session Assessment Instrument ,   Post-Program Assessment Instrument ,   Post-Program Interview Discussion Guide
[OD] CDC-INFO IVR Customer Satisfaction Survey - Individual Respondent - Phone 0920-1050, 0920-1050 CDC-INFO Telephone Service Customer Satisfaction Survey - English ,   CDC-INFO Telephone Service Customer Satisfaction Survey - Spanish
[OD] CDC-INFO IVR Customer Satisfaction Survey - Private Sector - Phone 0920-1050, 0920-1050 CDC-INFO Telephone Service Customer Satisfaction Survey - English ,   CDC-INFO Telephone Service Customer Satisfaction Survey - Spanish
[OD] CDC-INFO Web-based Customer Satisfaction Survey - Individual Respondent - Email 0920-1050, 0920-1050 CDC-INFO Email Service - Customer Satisfaction Survey - English ,   CDC-INFO Email Service - Customer Satisfaction Survey - Spanish
[OD] CDC-INFO Web-based Customer Satisfaction Survey - Private Sector - Email 0920-1050, 0920-1050 CDC-INFO Email Service - Customer Satisfaction Survey - English ,   CDC-INFO Email Service - Customer Satisfaction Survey - Spanish
[OD] Focus Groups to Identify Customers' Pain Points and Opportunities in Collecting, Managing, and Using Data – to Inform the Design of Building Blocks n/a Universal Engagement Panel Screener
[OLSS] CDC Laboratory Courses for External Audiences Learner Feedback Survey n/a, n/a Fundamentals of Laboratory Safety for Short-Term Visitors ,   Introduction to Laboratory Safety for Non-Laboratory Staff
[OLSS] Laboratory Training Facility (LTF): Tours/Visits n/a LTF Tour/Visit Evaluation Survey
[OLSS] Project ECHO Biosafety Community of Practice: Demographic and Follow-up Surveys 0920-1050 CDC Biosafety ECHO Surveys_Compiled Demographic, Post Session, Follow-Up
[OLSS] Project ECHO Biosafety Community of Practice: Registration and Follow-up Surveys 0920-25BH ECHO Survey
[OPHDST] : eCR Viewer Data Integration Building Blocks (DIBBs) Online Survey 0920-1050 eCR Viewer (DIBBs) Online Survey via Touchpoints
[OPHDST] Advancing Data for Public Health Action Partner Survey 0920-25AK ADPHA Survey
[OPHDST] Discussions for Improving Case Data Entry Workflows 0920-1050 Discussions for Improving Case Data Entry Workflows
[OPHDST] Focus Groups to Provide Feedback on the FY 2024 Public Health Data Strategy Goals and Milestones n/a Focus Group Interview Outline
[OPHDST] HMIS and IIS Integration Survey to Improve Vaccination Rate Tracking among People Experiencing Homelessness (PEH) 0920-1050 Homeless Management Information System (HMIS) and Immunization Information System (IIS) Data Sharing/Data Partnership Survey
[OPHDST] Jurisdictional Staff Feedback to Improve Case Interview Training 0920-1050, 0920-1050, 0920-1050, 0920-1050 Survey - Jurisdictional public health staff members ,   Focus Group - Jurisdictional public health staff members ,   Survey - Subject matter experts in populations ,   Focus Group - Subject matter experts in populations
[OPHDST] MVPS CaseBridge
[OPHDST] National Electronic Disease Surveillance System Base System User Training Material Preference Survey 0920-1050 NBS User Training Material Preference Survey
[OPHDST] National Syndromic Surveillance (NSSP) Community of Practice (CoP) Survey 0920-1050 National Syndromic Surveillance Program (NSSP) Community of Practice (CoP) Survey
[OPHDST] ReportStream Usability Survey 0920-1050 ReportStream Usability Survey
[OPHDST] Respiratory Virus Response (RVR) Website Content Feedback Survey 0920-1050 RVR Data Dashboard cdc.gov feedback survey
[OPHDST] WAI Learning Community Survey 0920-25CS WAI Learning Community Survey
[OPHDST] Workforce Acceleration Initiative (WAI) Mentorship Survey n/a WAI Mentorship Survey
[OPHDST] Workforce Acceleration Initiative (WAI) Public Health Agency Narrative Reports 0920-1050 Workforce Acceleration Initiative (WAI) Public Health Agency Narrative Reports (24AS)
[OPHDST] Workforce Acceleration Initiative (WAI) Retention Survey 0920-1050 WAI - RETENTION SURVEY
[OPHDST] Workforce Acceleration Initiative (WAI) Technical Assistance Follow-up Survey n/a WAI Technical Assistance Follow-up Survey
[OPHDST] eICR Data Project 0920-25BW CDC eICR Data Project - Discussion Guide
[ORR] DSLR Tools and Resources Survey 0920-1050 DSLR Tools and Resources Survey
[ORR] CDC Threat Agnostic Program Engagement Form 0920-1050 CDC Threat Agnostic Program - Survey
[ORR] DSLR Training Survey 0920-1050 Participant Trainings Survey
[ORR] DSLR Training Survey 0920-1050 DSLR Participant Trainings Survey
[ORR] OnTrac Survey 0920-1050 On-TRAC Customer Feedback Survey
[OS NCCDPHP] Award Management Platform Customer Satisfaction Surveys-Division of Oral Health 0920-1050 DOH TA Satisfaction Survey
[OS] DMI Evaluation Survey for soliciting feedback on the Data Modernization Initiative Learning Community (DMI LC) 0920-1050 DMI Evaluation Survey
[OS] SimpleReport Touchpoint Surveys v2 0920-1050 SimpleReport Website_Web Application Survey
[OS] User Experience Survey to Understand What's Working and What Can be Improved with National Electronic Disease Surveillance System (NEDSS) Base System (NBS) n/a Survey and Invitation
[PHIC] 2024 CDC Division of Workforce Development (DWD) Fellowship Webinar Customer Service Feedback Survey 0920-1050 DWD Fellowship Webinar Customer Service Feedback Survey
[PHIC] 2024 Epidemic Intelligence Service (EIS) Conference and Match Customer Service Feedback Surveys n/a, n/a 2024 EIS Conference Customer Service Feedback Survey ,   2024 EIS Match Customer Service Feedback Survey
[PHIC] 2024 Public Health Improvement Training (PHIT) Reaction Surveys - STLT Attendees 0920-24EW, 0920-24EW In-Person Post-Event Survey ,   Virtual Post-Event Survey
[PHIC] 2024 Public Health Improvement Training (PHIT) Reaction Surveys – Private Sector Attendees 0920-1050, 0920-1050 Post-Event Survey for In-Person Attendees ,   Post-Event Survey for Virtual Attendees
[PHIC] 2024 Science Ambassador Regional Training Workshop Satisfaction Survey 0920-1050-24DX 2024 Science Ambassador Regional Training Workshop Satisfaction Survey
[PHIC] PHHS Block Grant and PHIG Listening Sessions (2024) 0920-1050 Guiding Questions for the PHHS Block Grant and PHIG Listening Session
[PHIC] Strategic Scholars Program Feedback Survey 2024 0920-24HF Feedback Survey

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 216,000 216,000 0 0 0 0
Annual Time Burden (Hours) 66,750 66,750 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$60,000
No
    No
    No
No
No
No
No
Odion Clunis 770 488-0045 lta2@cdc.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
05/15/2025


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